Claims
AmRisc is committed to delivering the highest quality service to all our producers and their policyholders in every area, including the critical area of claims. Sedgwick Delegated Authority (SDA), the Third Party Administrator (TPA) for our carriers, shares this onging commitment to delivering a superior customer service experience through a fast, fair and accurate adjustment process.
Report a Claim or Check Status on an Existing Claim
Appointed Producers
Other Reporting Parties
Contact Claims
claims@amrisc.com
252-247-8796
AmRisc Claims Dept.
4408 Arendell St.
Morehead City, NC 28557
Request a Loss Run
lossruns@amrisc.com / Procedures
Claims Performance Initiatives
People
As a division of the largest TPA in the world, SDA provides an unparalleled depth of resources to service our policyholders in both CAT and non-CAT claim situations. The team of claim professionals dedicated to AmRisc specialize in first party property and related coverages and have an average experience level of nearly 20 years per associate.
Planning
With future CAT events in mind, SDA maintains a pre-trained pool of intake specialists, and continually reviews and updates their CAT plan when needed.
Process
Through enhanced technology, SDA touts a leading-edge vendor-interaction workflow and setup process that results in faster field inspections while their agile claims process model facilitates a more efficient in-house claims adjusting process. Finally, they utilize an internal file review process that continually improves claim service quality.
Technology
The AmRisc Claims Portal provides producers ease of access in the reporting of new claim events and the ability to efficiently view claim updates. In addition, AmRisc and SDA enjoy enhanced data integration, resulting in significantly faster service during claim reporting. Finally, SDA and it's parent company continue system integration and improvements related to Sedgwick's mobile field application (Lightning), which enables real-time data capture at the point of inspection.
Claims Commitment
AmRisc and SDA continue to survey insureds in order to assess their claims experience. Recent survey results indicate an excellent composite rating of 92 percent satisfaction.