AmRisc is committed to delivering the highest quality service to all our producers and their policyholders in every area, including the critical area of claims. Sedgwick Delegated Authority (SDA), the Third Party Administrator (TPA) for our carriers, shares this onging commitment to delivering a superior customer service experience through a fast, fair and accurate adjustment process.
Claims Performance Initiatives
As a division of the largest TPA in the world, SDA provides an unparalleled depth of resources to service our policyholders in both CAT and non-CAT claim situations. The team of claim professionals dedicated to AmRisc specialize in first party property and related coverages and have an average experience level of nearly 20 years per associate.
With future CAT events in mind, SDA maintains a pre-trained pool of intake specialists, and continually reviews and updates their CAT plan when needed.
Through enhanced technology, SDA touts a leading-edge vendor-interaction workflow and setup process that results in faster field inspections while their agile claims process model facilitates a more efficient in-house claims adjusting process. Finally, they utilize an internal file review process that continually improves claim service quality.
The AmRisc Claims Portal provides producers ease of access in the reporting of new claim events and the ability to efficiently view claim updates. In addition, AmRisc and SDA enjoy enhanced data integration, resulting in significantly faster service during claim reporting. Finally, SDA and it's parent company continue system integration and improvements related to Sedgwick's mobile field application (Lightning), which enables real-time data capture at the point of inspection.
AmRisc and SDA continue to survey insureds in order to assess their claims experience. Recent survey results indicate an excellent composite rating of 92 percent satisfaction.